Ethitec are very happy to confirm that their ELMS2 software solution has recently gone live at the Airedale NHS Foundation Trust, where it is now being used to manage the operations of the Airedale Wheelchair Service. Airedale Wheelchair Service are a small friendly team who aim to improve the quality of life for people living with a disability, and their carers, through timely access to appropriate assessments, support and the provision and maintenance of equipment.

ELMS2 is a comprehensive software solution that supports the efficient management of Wheelchair Services, Community Equipment Services, and other areas of NHS and Social Care supplies provision. It provides comprehensive functionality for the Trust to manage patients, referrals, waiting lists, appointments, assessments, stock, distribution, servicing, and repairs.

Michelle West, Service Manager at Airedale NHS Foundation Trust said “ Hats off to the team at Ethitec for their responsiveness, the quality of the ELMS2 solution and professionalism of their Staff.  Our procurement timescale was very short and they rose to the challenge and delivered a working solution with training inside 8 weeks. We were supported with overviews, presentations and training utilising MS Teams where necessary - because of the pandemic we could not do all of this on site but the Ethitec team adapted to suit this without compromising quality and were available on site for go live handholding. The ELMS2 software enables us to go paperless with improved quality, increases the responsiveness of our staff which in turn benefits patient experience. The procurement process was smooth, quick and easy and the solution was ready in record time.  Everyone we interacted with knew who we were and were ready to support us, evidencing great team working and cooperation within Ethitec itself. As with any system refresh, it’s important to understand your business processes and how these should adapt or change to make the most of new technologies - this is an ongoing journey for us".

Michelle continued – “I would not hesitate in recommending Ethitec as partners. They are very reliable, highly professional and really do know their solution. All the team have good insight into how wheelchair services use their software and work really well together. After care and support is a priority for the team, they have been great in supporting us through the implementation process and supporting with embedding new ways of working”.

Ethitec look forward to continuing to work closely with the Trust over the duration of the contract.

Ethitec’s Quality Management System (QMS) has been evaluated once again by accreditation body SGS  UK and we have been successfully re-certified. Our ISO 9001:2015 certification demonstrates our ability to consistently meet and exceed the expectations of our customers. To assess this, SGS UK operates a system of continuous certification and, as part of this programme, it undertakes a more in-depth triennial recertification visit to Ethitec to review all aspects of our Quality Management System.

This internationally recognised standard confirms that we have the quality management processes and procedures in place to ensure the work we undertake on your behalf is performed to the highest standard and that our organisation is, top to bottom, committed to the delivery of high-quality products and services.

Supporting our aims and objectives, our QMS is based on seven quality management principles that define the way we operate to meet the requirements of our customers and stakeholders:

• Customer focus
• Leadership
• Engagement of people
• Process approach
• Improvement
• Evidence-based decision making
• Relationship management

Having held the standard for a number of years, we are now used to the demanding audits that not only confirm our continued commitment to meeting the standards of the regulating body, but also review, assess and make recommendations for improvements in the way that we work.

So, we are justly proud to announce that, once again, we’ve passed with flying colours!

Ethitec are delighted to announce that we have been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 framework (within the framework’s ‘Cloud Software’ Lot).

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion - supporting world-class public services that offer best value for taxpayers.

G-Cloud 13 is the latest iteration of a government procurement framework that enables public sector bodies in the UK to quickly and easily procure cloud based software and services.

Both Ethitec’s ELMS2 (Equipment Loans Management for Community Equipment and Wheelchair Services) and Tiara9 (Clinical Patient Administration System) cloud based systems can now be procured through this framework. Please contact Ethitec for further details, or alternatively refer to the online Public Procurement Gateway.