DCB0129 Documents Available Online

We are happy to confirm that, upon request, our Tiara9 and ELMS2 customers can now access Ethitec’s Clinical Risk Management documentation online.

Although DCB0129, and the corresponding DCB0160, standards have been in effect for a period of time, historically clinical safety has not been an issue that has been raised by our customers. More recently, however, Ethitec has started receiving regular requests concerning the DCB0129 status of our healthcare products, presumably due to the focus on health and social care organisations needing to complete DCB0160 for the systems they employ. As a consequence, we have made efforts to formalise our position.

Consulting with 8fold Governance, long-time experts in this field, we have reviewed and updated our products and Clinical Safety and Clinical Risk Management processes to ensure we have the materials required to prove our compliance with DCB0129. This is an ongoing process, with Ethitec’s Clinical Safety Officer regularly reviewing updates to the systems and maintaining Hazard and Clinical logs.

Should you have need to look at these documents, please let us know and we will grant you access.

The Airedale Wheelchair Service is live on ELMS2

Ethitec are very happy to confirm that their ELMS2 software solution has recently gone live at the Airedale NHS Foundation Trust, where it is now being used to manage the operations of the Airedale Wheelchair Service. Airedale Wheelchair Service are a small friendly team who aim to improve the quality of life for people living with a disability, and their carers, through timely access to appropriate assessments, support and the provision and maintenance of equipment.

ELMS2 is a comprehensive software solution that supports the efficient management of Wheelchair Services, Community Equipment Services, and other areas of NHS and Social Care supplies provision. It provides comprehensive functionality for the Trust to manage patients, referrals, waiting lists, appointments, assessments, stock, distribution, servicing, and repairs.

Michelle West, Service Manager at Airedale NHS Foundation Trust said “ Hats off to the team at Ethitec for their responsiveness, the quality of the ELMS2 solution and professionalism of their Staff.  Our procurement timescale was very short and they rose to the challenge and delivered a working solution with training inside 8 weeks. We were supported with overviews, presentations and training utilising MS Teams where necessary - because of the pandemic we could not do all of this on site but the Ethitec team adapted to suit this without compromising quality and were available on site for go live handholding. The ELMS2 software enables us to go paperless with improved quality, increases the responsiveness of our staff which in turn benefits patient experience. The procurement process was smooth, quick and easy and the solution was ready in record time.  Everyone we interacted with knew who we were and were ready to support us, evidencing great team working and cooperation within Ethitec itself. As with any system refresh, it’s important to understand your business processes and how these should adapt or change to make the most of new technologies - this is an ongoing journey for us".

Michelle continued – “I would not hesitate in recommending Ethitec as partners. They are very reliable, highly professional and really do know their solution. All the team have good insight into how wheelchair services use their software and work really well together. After care and support is a priority for the team, they have been great in supporting us through the implementation process and supporting with embedding new ways of working”.

Ethitec look forward to continuing to work closely with the Trust over the duration of the contract.


ISO 9001 – We’ve passed with flying colours… again!

Ethitec’s Quality Management System (QMS) has been evaluated once again by accreditation body SGS  UK and we have been successfully re-certified. Our ISO 9001:2015 certification demonstrates our ability to consistently meet and exceed the expectations of our customers. To assess this, SGS UK operates a system of continuous certification and, as part of this programme, it undertakes a more in-depth triennial recertification visit to Ethitec to review all aspects of our Quality Management System.

This internationally recognised standard confirms that we have the quality management processes and procedures in place to ensure the work we undertake on your behalf is performed to the highest standard and that our organisation is, top to bottom, committed to the delivery of high-quality products and services.

Supporting our aims and objectives, our QMS is based on seven quality management principles that define the way we operate to meet the requirements of our customers and stakeholders:

  • Customer focus
  • Leadership
  • Engagement of people
  • Process approach
  • Improvement
  • Evidence-based decision making
  • Relationship management

Having held the standard for a number of years, we are now used to the demanding audits that not only confirm our continued commitment to meeting the standards of the regulating body, but also review, assess and make recommendations for improvements in the way that we work.

So, we are justly proud to announce that, once again, we’ve passed with flying colours!

Ethitec named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 framework

Ethitec are delighted to announce that we have been named as a supplier on Crown Commercial Service’s (CCS) G-Cloud 13 framework (within the framework’s ‘Cloud Software’ Lot).

Crown Commercial Service supports the public sector to achieve maximum commercial value when procuring common goods and services. In 2021/22, CCS helped the public sector to achieve commercial benefits equal to £2.8 billion - supporting world-class public services that offer best value for taxpayers.

G-Cloud 13 is the latest iteration of a government procurement framework that enables public sector bodies in the UK to quickly and easily procure cloud based software and services.

Both Ethitec’s ELMS2 (Equipment Loans Management for Community Equipment and Wheelchair Services) and Tiara9 (Clinical Patient Administration System) cloud based systems can now be procured through this framework. Please contact Ethitec for further details, or alternatively refer to the online Public Procurement Gateway.

Bury Council ICES has this week gone Live on ELMS2

Ethitec are delighted to announce that the Bury Council Integrated Community Equipment Service (ICES) has this week gone live on the company’s ELMS2 system.

Bury Council ICES provides a key service to the people of Bury, Prestwich, Radcliffe, Ramsbottom, Tottington and Whitefield to support independent living, timely hospital discharge, and hospital admission avoidance. Encompassing administration, procurement, delivery, collection, decontamination, maintenance, repair and storage facilities from their new premises on the Bridge Trading Estate in Bury, equipment or adaptations are issued to help with the following:

  • Mobility
  • Moving and handling
  • Bathing
  • Showering
  • Using the toilet
  • Access (e.g. ramps, stair lifts, lifts)
  • Pressure relieving
  • Sleeping/ getting into bed


Ethitec’s ELMS2 system is a powerful and comprehensive software solution supporting the efficient management of Community Equipment Services, Wheelchair Services, and other areas of NHS and Social Care supplies provision. The system provides integrated functionality to manage the end-to-end workflows of such services across the UK.

Prior to the service going live on ELMS2, Ethitec also provided a range of professional services to the Council, including data migration, training, consultancy, and handholding work, together with ongoing support and system hosting.

Ethitec look forward to working closely with the Council, and welcoming them in to the company’s active ELMS2 User Group community.