The Airedale Wheelchair Service is live on ELMS2

Ethitec are very happy to confirm that their ELMS2 software solution has recently gone live at the Airedale NHS Foundation Trust, where it is now being used to manage the operations of the Airedale Wheelchair Service. Airedale Wheelchair Service are a small friendly team who aim to improve the quality of life for people living with a disability, and their carers, through timely access to appropriate assessments, support and the provision and maintenance of equipment.

ELMS2 is a comprehensive software solution that supports the efficient management of Wheelchair Services, Community Equipment Services, and other areas of NHS and Social Care supplies provision. It provides comprehensive functionality for the Trust to manage patients, referrals, waiting lists, appointments, assessments, stock, distribution, servicing, and repairs.

Michelle West, Service Manager at Airedale NHS Foundation Trust said “ Hats off to the team at Ethitec for their responsiveness, the quality of the ELMS2 solution and professionalism of their Staff.  Our procurement timescale was very short and they rose to the challenge and delivered a working solution with training inside 8 weeks. We were supported with overviews, presentations and training utilising MS Teams where necessary - because of the pandemic we could not do all of this on site but the Ethitec team adapted to suit this without compromising quality and were available on site for go live handholding. The ELMS2 software enables us to go paperless with improved quality, increases the responsiveness of our staff which in turn benefits patient experience. The procurement process was smooth, quick and easy and the solution was ready in record time.  Everyone we interacted with knew who we were and were ready to support us, evidencing great team working and cooperation within Ethitec itself. As with any system refresh, it’s important to understand your business processes and how these should adapt or change to make the most of new technologies - this is an ongoing journey for us".

Michelle continued – “I would not hesitate in recommending Ethitec as partners. They are very reliable, highly professional and really do know their solution. All the team have good insight into how wheelchair services use their software and work really well together. After care and support is a priority for the team, they have been great in supporting us through the implementation process and supporting with embedding new ways of working”.

Ethitec look forward to continuing to work closely with the Trust over the duration of the contract.


Steve Healey

Steve Healey is Ethitec's Business Development Manager. You can get in touch with him by calling +44 (0)116 247 0806 or using the form on the contact page.