Market leading, paperless, fully adaptable

An NHS Digital accredited e-Referral System used by NHS organisations and Any Qualified Providers

Developed with therapists for therapists

Tiara9 (Therapy, Information, Administration, Recording and Analysis), is a specialist clinical information and appointment booking EPR system that was originally developed in 1985 for therapists working for Leicestershire Health. Since then, Ethitec has continued to invest in developing, refining and enhancing the system in order to ensure it continues to meet the evolving information and clinical practice needs of NHS organisations. Today, it is used by a range of Allied Health Professionals, including the major therapies, Audiology and Orthotics services.

Configurable contact recording for any therapeutic situation

Because Tiara9’s contact recording forms are configurable, the system can be applied, not only in a huge range of clinical situations, but also for diverse complimentary services, such as health and wellbeing classes, social classes, clinical auditing services, etc.

Whilst Any Willing Provider (AWP) and Any Qualified Provider (AQP) suppliers have the ability to make use of Tiara9’s e-Referral Service to take referrals directly from GP’s and NHS clinics, manual referral entry removes any barriers to the applicability of Tiara9.

Powerful reporting and data extract options

The ability to effectively interrogate data is key to efficient working. Tiara9 possesses a range of reporting tools, many of them directly accessible to the clinical user, ensuring the right information is made available at the right time. National reporting requirements are supported and to ensure patient security we have completed the NHS Data Security and Protection Toolkit.

To assist with GDPR compliance, specific functionality takes the pain out of Subject Access Requests and powerful anonymisation routines facilitate controlled masking of personal data.


Tiara9 - tried and tested, reliable and affordable

Increased Efficiency

Reduced response times without increasing staff

Management information improves clinical efficiency. For example, services have reduced response times without increasing staff by being able to see which wards/clinics are busiest and then deploying staff more effectively to the hotspots where they are needed.

Supporting the Patient Journey

Links to NHS PDS and PAS

Tiara9 supports the information requirements of the whole patient journey from receiving electronic referrals from GPs, wards or telephone triage, through waiting lists, appointment scheduling, SMS reminders, self-check-in screens, care plans, full electronic patient records (EPR) to electronic discharge summaries.

Reduced Waiting Lists

Integration of Waiting Lists and Appointments with RTT monitoring

For out-patient services, one of the greatest challenges to minimising waiting times is maintaining a consistent throughput. By working in close collaboration with managers, receptionists and clinicians, Ethitec has created a powerful and effective Waiting List and Appointment scheduling module.

Quality Information

The data to manage your service effectively increasing staff

Tiara9 provides all the data required to manage your service effectively. Fully supportive of internal and statutory reporting requirements, data can be extracted in a number of ways to suit your needs including screen data extracts, built in or Bespoke reports, and user-defined or ODBC reporting.


Share data with your colleagues, easily and safely
increasing staff

Tiara9 supports a wide range of Allied Health and other professions including, Physiotherapy Occupational Therapy, Dietetics, Speech & Language Therapy, Podiatry, Clinical Psychology, Audiology, Respiratory Physiology, and community services such as District Nursing.

Intuitive to Use

Supports the working practices of frontline staff
increasing staff

Tiara9 works the way you do! Years of development have culminated in a system that reflects the realities of working on the frontline of healthcare delivery. Tiara9 is based upon workflows, a series of screens that are linked together to mirror the task being undertaken.

The Patient's Clinical Journey

Tiara9 – fully supporting the patient journey

• Property Types (with restrictions)
• Referrer and GP Details
• Online Authorisation Processes
• Service Orders

The Patient's Clinical Journey

Tiara9 – fully supporting the patient journey

Initial Referral

• Property Types (with restrictions)
• Referrer and GP Details
• Online Authorisation Processes
• Service Orders

Supplying to the NHS

Tiara9 - Providing Any Qualified Providers with access to the NHS market

NHS Market Opportunities

With GPs now able to prescribe a diverse range of outpatient services, and patients being offered the ability to choose and book their outpatient appointments, there are a growing number of opportunities for independent healthcare providers to tender for the supply of services funded by the NHS.

Bidders, who will have attained Any Willing Provider (AWP) or Any Qualified Provider (AQP) status, are required to provide a cost effective and quality service, so partnering with Ethitec’s Tiara9, an NHS Digital approved system with a long history of use in clinical situations, provides a solid footing.

Where Tiara9 delivers for AQPs

NHS e-Referral Service

With access to the secure NHS Digital N3 Spine network, Tiara 9 can accept direct bookings to you from GPs and other primary care clinicians. Of course, referrals can also be recorded manually or through other systems.

Proven Clinical Functionality

The multi-profession nature of Tiara9 provides great flexibility in supporting a range of healthcare services. By making this configurable, and with the ability to provide bespoke solutions, Tiara9 can be tailored to exactly meet your requirements.

Efficient Client and Staff Management

Manage referrals; construct care plan, book one-on-one sessions; set up group class timetables; use staff activity diaries; record sessions and key indicators; report on progress; etc.

Measurable Outcomes

The ability to accurately record and report on an individual’s progress is a key requirement for partnering with the NHS. This is easily achievable using Tiara9’s sophisticated Contact Recording and Reporting functions.